USPS SHIPPING TIMELINE
STANDARD: 3-7 business days from the date your order ships.
PRIORITY INSURED: 1-3 business from the date your order ships.
INTERNATIONAL SHIPPING: 6-10 days from the date your order processed through customs.(Tracking is only available with the insured Priority International Shipping option)
We ship all international packages "Delivery Duties Unpaid" which means that all customs, duties, taxes, and brokerage fees will not be paid by Moss and Palm and are the responsibility of the customer to pay at the time of delivery.
Once orders are successfully logged with the US Postal Service for delivery, Moss & Palm is not responsible for lost, missing, or stolen packages. Please email firstname.lastname@example.org for claim instructions.
During Summer months, some of our product offerings can soften or even melt during the time between the travel process from our warehouse to your front door (think warm delivery truck, porch and/or mailbox). Since these items are made of real, all-natural ingredients, melting is simply the natural reaction to heat so you can rest assured that the quality and therapeutic properties of our products are not affected by melting. Please note: Our whipped butters will change consistency in extreme heat and may look half full when you receive it. Simply put in your refrigerator to solidify it and the consistency will become like a balm.